Edit: It happened again.
Here's an absolutely hilarious, true, and sad story of my attempt to buy a pair of restore DVDs for a Samsung Q1 Ultra:
- Find discs on samsungparts.com (a company actually called J&J International)
- Order. $11.75 each (there were two) plus shipping. Cheap - considering Lenovo wants $50 for a restore disc for an old Thinkpad X41.
- A few days later, get shipment confirmation
- A few days later, get discs
- Discover that the discs are not actually bootable recovery discs, but DVDs burned by samsungparts.com incorrectly. Instead of using Toast to actually burn the disc, they simply dragged the toast .NRG image to the disc and burned it. I don't have Toast, so I couldn't correct this error for them.
- Contact J&J with this information.
- Got this response:
I will send you out new copy's but the CD were tested and working before it was shipped to the customer .
If you have any questions or comments, please feel free to email us at customerservice@companyname.
comor call us toll free at 800-627-4368. If you need to make any changes to your order, please call our sales department prior to shipping.
- Companyname.com? Really? Grammar errors? Lying about testing? Referring to me, the customer, in the third person? I decided Samsung should know how bad samsungparts.com is. I sent a message to Samsung's customer service line. Here's the response:
Thank you for contacting Samsung Electronics. We appreciate your interest in our newly released line of Notebook PC's.
Thank you for informing us of your situation. I will forward this information on to the necessary parties to help avoid future incidents like this has happened.
If you should have any other question or concerns you can either reply to this e-mail, or call us at 1-800-SAMSUNG (726-7864).
Above all - I think Samsung customer experiences should be researched by consumers before they consider buying another Samsung product.